Payment Policy

Payment Policy

Last updated: 31 October 2026

At House of Ellwood, we aim to make checkout straightforward and secure. This policy explains payment options, billing and refunds for purchases made through houseofellwood.com.

1. Accepted Payment Methods

Available payment methods depend on your location, device and eligibility. These may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay

The payment methods displayed at checkout are those available for your order.

2. Payment Processing

Payments are handled through third-party payment providers and gateways. Your payment information is passed to the relevant provider for authorisation and processing.

House of Ellwood does not directly store your complete credit or debit card details when payments are processed by these providers.

Payment providers may apply their own terms, privacy policies and verification procedures.

3. Payment Security

Our website uses SSL/TLS encryption to help protect information transmitted during checkout.

We take reasonable precautions to protect customer information against unauthorised access, misuse and disclosure. However, no online payment or data transmission system can guarantee absolute security.

Please do not send your full card number, security code, password or payment authentication codes by email.

4. Prices and Currency

Prices on our UK storefront are displayed in pounds sterling (GBP). The currency and amount payable will be shown at checkout.

Before placing your order, you can review:

  • Product prices.
  • Applied discounts.
  • Applicable taxes.
  • Any delivery charges.
  • The final total payable.

We offer free standard shipping on UK orders. Any optional delivery charges will be shown before purchase.

Your bank or payment provider may charge currency conversion or international transaction fees independently of House of Ellwood. Please check their terms if you are unsure.

5. Payment Authorisation and Billing

Please provide accurate payment and billing details and ensure you are authorised to use your chosen payment method.

  • Successful payment authorisation or receipt is generally required before order processing.
  • Incorrect billing information may cause delays or a declined payment.
  • Your payment provider may ask you to complete additional authentication.
  • We may carry out reasonable verification and fraud prevention checks.

If a payment fails, check your details and contact your payment provider where necessary. If you are unsure whether an order went through, contact us before attempting payment again.

We may decline a transaction where there are reasonable grounds to suspect fraud or unauthorised use, subject to applicable law.

6. Order Acknowledgement

After placing an order, you will normally receive an email containing:

  • Your order number.
  • The items ordered.
  • The total amount.
  • Delivery details.
  • Payment status, where available.

Please retain this email for your records.

An order acknowledgement confirms receipt of your order. It does not, by itself, constitute acceptance. Contract formation is explained in our Terms of Service.

If the email does not arrive, check your spam folder or contact info@houseofellwood.com.

7. Order Changes and Cancellations

To request a change or cancellation, email info@houseofellwood.com as soon as possible, including your order number.

We will try to make changes before dispatch. Once processing or shipping has begun, we may be unable to amend the order or stop the parcel.

This does not remove your statutory cancellation rights. Where cancellation remains available, you may need to return the goods after delivery.

Please see our Returns & Refunds Policy for instructions and applicable conditions.

8. Additional Charges

We do not charge a membership fee to browse or purchase from our store.

Applicable charges will be disclosed before you confirm your purchase. Optional extras require your agreement.

Fees charged independently by your bank or payment provider are governed by that provider’s terms.

Please refer to our Shipping Policy and the information provided before purchase for any applicable customs or import charges.

9. Refunds

Refunds are issued to the original payment method unless you expressly agree to another arrangement.

Your bank or payment provider may require additional time to display the refunded amount after it has been issued.

Refund eligibility and processing times are explained in our Returns & Refunds Policy. Statutory refund deadlines take precedence over any general processing estimates.

If a refund has not appeared within the timeframe advised, please contact us with your order number.

10. Fraud Prevention

We may review order information, payment authorisations and unusual transaction activity to help protect customers and our business.

Where necessary, we may contact you to verify order details before dispatch.

Personal information used for these checks is handled in accordance with our Privacy Policy and applicable data protection law.

11. Contact Us

For questions about payments, billing or refunds, contact:

Email: info@houseofellwood.com
Website: houseofellwood.com

Customer support hours: Monday–Friday, 8am–5pm UK time (GMT/BST as applicable).

We aim to respond within 1–2 business days.

House of Ellwood — Considered Style. Everyday Elegance.